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Understanding Staff Dishonesty in Retailing

Understanding Staff Dishonesty in Retailing

As retailers grapple with the problem of unknown loss, or shrink, the finger of suspicion often points first to the problem of external theives, or 'non-paying customers', and while this represents a clear and present threat for all retailers, the very real and significant problem of collusion and internal theft is often a secondary consideration for many of them.

With unprecedented access to staff offenders, this research highlighted the importance of standards and adherence to the controls businesses puts in place to reduce the opportunity for theft to occur. 

Published in late 2006, the relevance of this research still remains strong, arguably more so, as reductions in the retail workforce and higher levels of staff turnover, makes controlling internal theft even more challenging.