Please hold the date for this next team meeting in Paris. The agenda will have an omni-channel theme, focusing on the shopper, and their responses to out of stocks, with a new study by ECR France being presented. This will be followed by a discussion on what is meant by loss in the online business, the scale and nature of that loss, and how organisations could build a capability to tackle and prevent these losses, estimated by one survey to be 1.47% of sales. The meeting will also include presentation of the final research findings on RFID (what is the ROI?) and Click & Collect returns.
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