Learn more about shrinkage! Click on the links below to download these free articles.
In this new groundbreaking research, made possible with the support Retail Industry Leaders Association (RILA), a new, more holistic view of what is meant by retail loss is presented. Brushing away the ambiguity of traditional thinking on loss, and looking beyond just the physical loss of products, the research suggests that organisations should investigate a more enterprise wide view of the problem, seeking to find all those sources of loss that can dent a retailers profitability. Further, the research illustrates the link between different sources of loss, and how a more comprehensive view reveals the trade off between different forms of loss, for example lost sales through out of stocks, and lost food due to the product going past its expriation date. The implications for organisations if the findings are adopted could be profound: new teams with a broader scope could be established, classes of loss previously seen as just part of the cost of doing business could be bought under the control of management, and finally, clarity could finally be given to what is meant by loss can be delivered, making future benchmarking research more valuable. .
In this study, staff satisfaction surveys from over 200,000 store associates, working in 1,500 stores for 3 retailers, were analysed. The major findings were that in the 25% of stores with the least engaged store associates, shrink and out of stocks were found to be twice as high as the average of the other three quartliles, with waste three times as high. If retailers could simply increase the staff engagement in the bottom quartile, to the average, the industry could generate billions in extra sales and higher profits.
What do we know about what makes thieves think twice before they steal? In this ground breaking studies, the evidence from the published studies on EAS, CCTV, Security Guards, Staffing etc are all reviewed and the key learnings highlighted. This should be a "must read" for every loss prevention professional.
In this breakthrough study, Professor Adrian Beck visited the top 5 retailers with the reputation for the lowest shrink results to understand what it was that made them so successful at delivering their shrink results. From this research emerged the basis of the loss prevention pyramid and the benchmarking tool.
To read more about the 15 best practices that have emerged from the past 15 years of work, click on the link below.
This presentation summarises the details and results of a project aimed at increasing battery sales.
A fantastic presentation from Myer in Australia detailing their shrinkage journey.
This research report (from The University of Arkansas and RILA) assessed the risk associated with mobile point-of-sale. In order to fully understand the risks, it was necessary to have a comprehensive and detailed understanding of the eco-system of technological capabilities, retail store attributes, and customer attitudes and beliefs. It was also necessary to understand precisely how the mobile innovation disrupts the transaction processes around which loss prevention is currently designed. The report then assesses risk from five separate perspectives: technology, employee, retailer/store, product, and customer.
The purpose of this project was to develop greater understanding of the ways in which dishonest members of staff exploited retail processes and procedures to steal cash and goods from their employers. It is based upon data collected from direct interviews with offenders together with interviews with loss prevention staff responsible for deterring and detecting such behaviour.
This report details the findings from a research project on stock loss in the fast moving consumer goods sector in Europe. It is based upon a survey of retailers and manufacturers throughout Europe asking questions on the extent, nature and impact of shrinkage; methods of recording shrinkage; responding to the problem; and working with others. The data presented is based upon completed questionnaires from 38 retailers in 15 countries with a combined turnover of €121.9 billion, and 14 manufacturers with a combined turnover of €61.7 billion.
The purpose of this paper is to explore the possibilities offered by recent developments within the sphere of product Auto Identification (Auto ID) technologies to impact upon the problem of shrinkage in the retail sector and their suppliers (both manufacturers and third-party logistics providers). This document aims to generate discussion, debate and above all, raise questions about how this rapidly developing technology might be used, rather than to be overtly prescriptive in suggesting how it should be used.
There is a need to measure shrinkage in order to determine its extent and trend. This paper presents a review of shrinkage measurement in grocery retail and the findings from a survey of European companies in this sector.
Stock loss is not evenly spread across the industry, for example we know that some products suffer significantly higher loss than others. Recent advances in our understanding revealed that loss also concentrated in particular parts of the supply chain and in a small number of retail stores. This report reveals key findings from an extensive study of retailers across Europe and an in-depth investigation of four retail chains focusing on developing a greater understanding of the factors that make particular stores within retail estate more vulnerable to shrinkage – the so called ‘hot store’ phenomena.
This study is the first attempt to delve much deeper into the actual products that suffer disproportionally high levels of shrinkage – the real ‘hot’ products. It is not based upon perception data but on actual shrinkage data from retailers. As such, this is a ground-breaking study and offers retailers and manufacturers new insights into those products that are most vulnerable to shrinkage.
This study aimed to contribute to the debate concerning the potential impact self-scan checkouts may have on retail shrinkage. It adopted a multi-method approach: retailer case studies, a survey of self-scan supervisors, and interviews with self-scan technology companies, loss prevention practitioners and product protection providers.
This ECR Europe White Paper details the findings from the second ECR Europe survey on stock loss in the fast moving consumer goods (FMCG) sector in Europe. It is based upon a survey of retailers and manufacturers throughout Europe addressing the extent, nature and impact of shrinkage; methods of recording shrinkage; responding to the problem; and working with others. The data covers retailers from 18 countries with a combined turnover of €137.2 billion.
This Report offers a packaging strategy built around the Shrinkage Road Map. It sets out the areas in which packaging can be used to attack the broad range of causes of shrinkage with real examples of how packaging developments can be used to develop and deploy tried and tested solutions. Because packaging design does not take place in a vacuum it sets out collaborative approaches to getting benefits across the total supply chain. It outlines the complex challenges and tensions inherent in designing modern retail packaging, and offers a series of practical guidelines the industry should consider when thinking about how to minimise the impact of packaging-related shrinkage.
An ECR Europe Blue Book: This report recognises that developing an effective approach to managing shrinkage, incorporating the ECR Europe Road Map, can bring companies a real opportunity to increase profits and customer satisfaction! Read more about the Shrinkage Reduction Road Map here!
The aims and objectives of this report were to better understand how retail loss prevention practitioners calculate the value of investments in CCTV, EAS and Data Mining technologies, develop better practice in this areas and provide practical steps for the loss prevention community in measuring the impact of various types of technologies.
Case Studies: What has ECR Europe Shrinkage Group done for you and your organisation?
The video on this page demonstrates the impact that the Group has had on various retail and manufacturing organisations.