A one-day, invitation only workshop for retailers, academia and law enforcement only to be held at Goodenough College, London, 24th January 2019
While the use of video-based technologies has been part of the retail landscape for more than 45 years, it is only relatively recently, mainly through the development and introduction of digital systems, that their scope has moved much beyond the role of watching and recording unintended events. However, as the technology has evolved, making more and more use cases become both apparent and affordable, its role in retailing is set to development yet further.
The purpose of this workshop, therefore, is to explore these developments, focussing particularly upon four growing areas of interest: the utilisation of central/remote monitoring hubs; the use of body-worn cameras by security and retail staff; the potential offered by feature recognition systems; and the use of a range of video analytics to improve the management and control of self-scan retail systems.
The event is designed to enable participants to understand both the ways in which video analytics can be used and also how their peers are using the technologies featured in this workshop. As such, it will provide an excellent opportunity for networking and information sharing.
Session 1: Making the Case for Central/Remote Monitoring Hubs in Retailing
While most retailers have typically installed standalone video systems in their stores, with little external connectivity, as networking capacity has increased, some are increasingly looking at channelling their store-based video data to central/remote monitoring hubs. In these locations, dedicated staff can monitor and where necessary, react to incidents alerts, communicate directly with affected stores and co-ordinate any necessary response. This session will reflect upon their use and the benefits and challenges that they can bring.
Session 2: Utilising Feature Recognition Technologies in Retailing
Although the widescale use of feature recognition technologies in Europe remains limited, no doubt chilled to some extent by the recent introduction of GDPR, it is a technology that continues to offer a range of fascinating opportunities across the retail environment. Certainly in the US, it is becoming more established and this session will provide an opportunity to review its current and future use.
Session 3: Reviewing the Use of body worn Cameras in Retail Stores
Initially used primarily by public police forces, the use of body worn cameras by retail security staff and other personnel is becoming more common place. Their purpose is to act both as a deterrent (offenders are less likely to engage in illegal activity if they know they are being recorded) and as a means of providing verifiable images of wrongdoing (this can be both video and audio). This session will offer a retail perspective on the use of this technology.
Session 4: Understanding the Potential Role of Video Analytics to Control Self-scan-related Retail Losses
As an area of concern, losses associated with the use of a range of different types of self-scan and pay (SCO) technologies is increasingly rising up retailer’s agenda. Recent research has shown that losses from these systems could be profound and growing, with some variants suffering extremely high levels of loss (for instance Scan and Go and Mobile Scan and Go). Video analytics are increasingly being used to try and manage the losses associated with SCO systems, not least in identifying non-scanning behaviours, product recognition and in-aisle consumer use. This session will reflect upon how these technologies may assist in the control of SCO losses.
09.15 REGISTRATION & COFFEE
09.45 Introductions and Workshop Expectations
Colin Peacock, Group Strategy Co-ordinator, ECR Community
10.10 The Role of Video Analytics in Retailing: An Overview
Professor Adrian Beck. University of Leicester
10.30 Making the Case for Central/Remote Monitoring Hubs in Retailing
This session will look at how some retailers have been developing and using centralised video monitoring hubs, including the benefits and challenges they have experienced.
11.00 Session 1: Round Table
What do you see as the main benefits and limitations of developing central/remote monitoring hubs in your business?
11.50 Utilising Feature Recognition Technologies in Retailing
This session will look at how some early retail adopters have been using this technology, the ways in which they have dealt with issues of consumer privacy, the extent to which use cases have gone beyond security, and the available evidence on its impact. Will include discussion on GDPR.
12.20 Session 2: Round Table
To what extent is your business considering using Feature Recognition technologies and what are the potential use cases and barriers to its use thus far?
13.30 Reviewing the Use of Body-worn Cameras in Retail Stores
This session will consider how these technologies are being used and what evidence there is to suggest that they have an impact on the nature and extent of offending in retail stores.
14.00 Session 3: Round Table
To what extent is your business thinking about using this technology – do you think it has a role to play in helping to deliver a safer working and shopping environment?
14.45 Understanding the Role of Video Analytics to Control Self-scan-related Retail Losses
This session will review the current technologies being used and consider how new developments in video analytics might play a role in enabling retailers to better manage and control the use of various types of self-scan systems currently in use.
15.15 Session 4: Round Table
What self-scan related video technologies are you considering and what are the challenges to their use?
15.45 Expectations Review & Next Steps
Colin Peacock, Group Strategy Co-ordinator, ECR Community
16.00 WRAP UP AND CLOSE