Over 60 participants from 17 retail organisations representing customer service, productivity, loss prevention, store design and store operations participated in an interactive one day workshop. Key themes discussed on the day included:
- Measurement - the importance of and the difficulty in acquiring reliable data on loss and accuracy at SCO's
- People - the contribution of SCO supervisors to brand reputation, customer service and accuracy
- Technology - the appetite and availability of technology to help improve accuracy and reduce loss
- Organisation - approaches organisations are taking to deliver a holistic end to end capability to manage SCO's.
Click here for a copy of the slides