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Understanding and Controlling the Risk of Self-checkout Technologies - Feb 13th - 2019

Understanding and Controlling the Risk of  Self-checkout Technologies - Feb 13th - 2019

 

Understanding and Controlling the Risk of
Self-checkout Technologies

Learn • Engage • Contribute • Challenge

an invitation only one-day interactive workshop
Goodenough College, London, February 2019

Background

This workshop is based upon the findings from a ground-breaking new report commissioned by the ECR Community Shrinkage and On-shelf Availability Group, together with support from NCR. For the first time, the report provides a major review of not only the scale and extent of the losses associated with different types of self-checkout technologies (SCO), but also the various ways in which they might be more effectively managed. It is based upon data collected from 13 major retail users of SCO technologies in Europe and the US, including analysis of over 140 million Scan and Go SCO transactions, 17 million audit checks, video analysis of €72 billion of Fixed SCO transactions, and interviews with 73 senior industry representatives.

Aims and Objectives

This workshop will provide attendees with an opportunity to not only hear the findings from the report but also critically review what they might mean for their businesses. In particular, the workshop will enable delegates to debate and discuss the following key themes:

  • How retail losses from SCO can be better collected, collated, analysed and communicated.
  • The various ways in which the risks from SCO systems might be best controlled, looking particularly, but not exclusively, at the role of people and technologies.
  • How organisations can begin to develop a more collaborative and systemic approach to the utilisation and control of SCO technologies within increasingly frictionless shopping environments.

Anticipated Audience

This workshop will be of significant interest to retail loss prevention practitioners, retail teams with responsibility for front end transformation, and those tasked with the management of SCO systems. In addition, those who are supplying SCO-related technologies will also find this workshop of use.

Understanding and Controlling the Risk of Self-checkout Technologies

09.30  REGISTRATION & COFFEE

10.00  Introductions, the ECR Shrinkage and OSA Group and Workshop Expectations

             Colin Peacock, Group Strategy Co-ordinator, ECR Community

10.15  The Rise of ‘Frictionless’ Shopping and Self-checkout: Understanding The Impact

This first session will provide an overview of how self-checkout technologies (SCO) have developed as part of a move to deliver a more frictionless shopping experience. It will then go on to present the results charting their impact on retail losses.

             Professor Adrian Beck, University of Leicester

10.45  Session 1: Round Table

What challenges has your business faced in trying to measure the losses associated with SCO and what approaches are you putting in place to try and mitigate this problem? How do the results presented in this session compare with the experiences in your business?

11.30  BREAK

11.50  Developing a Framework for Managing Self-checkout in Retailing: The Role of People

Given the scale of the losses presented earlier, this two-part session will focus on how the risks of SCO might best be managed. Starting first with the role of people, this session will consider how they can be used to manage SCO systems and the challenges of ensuring compliance.

12.20    Session 2: Round Table

How well has your business used people to manage SCO and what lessons have you learnt from the study in this respect? What changes might you make based upon what you have heard?

1.00    Lunch

1.45     Developing a Framework for Managing Self-checkout in Retailing: The Role of Technologies

This session will focus upon the potential role technologies might play in the control of SCO, looking particularly at non-scan verification and product recognition technologies. The session will also consider what the next generation of technologies might be to control SCO.

2.15      Session 3: Round Table

How has your business used technologies to date to manage SCO and what lessons have you learnt from the study in this respect? What changes might you make based upon what you have heard?

2.45    Coffee

3.00:    Developing a Collaborative and Systemic Approach to Managing Self-checkout in Retailing

This final session will explore how retail organisations could adopt a much more cross-functional a collaborative approach to the management of SCO, ensuring that business choices are premised on a sound understanding of both the benefits and potential costs of their use.

3.15      Session 4: Round Table

How does your company currently organise itself to deliver its SCO programme and what changes might be made to improve its performance?

15.45  Expectations Review & Next Steps

Colin Peacock, Group Strategy Co-ordinator, ECR Community

16.00  WRAP UP AND CLOSE

To register, click here

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