Module 9: E-commerce: The True Cost of Online Returns
Webinar: The True Cost of Returns Click here to view webinar
Report: True Cost of Returns Report. Click here to download and read
Interactive Group Discussion Session
Thursday July 2nd – 1.30pm GMT – Click here to Register
Once you have had the opportunity to review the materials associated with this particular module, the next stage is to complete a series of activities designed to enable you to not only reflect upon what you may have read or heard, but also prepare what you are planning to share in the interactive online discussion session that will be hosted by Colin Peacock, Group Strategy Coordinator for the ECR Group.
This session will not only give you the opportunity to share your thoughts but also to listen to the views of others that are participating at the same time, adding a further element of learning.
Activity 1: After reviewing the materials associated with this module, what were the results that:
- Provided new insights and learning?
- Challenged your existing perceptions?
- Reinforced what you already knew and understood?
Activity 2: Which of the findings and insights do you already see in your place of work or in other retail environments you have observed?
Activity 3: How and in what ways might these findings inform you current and future loss prevention plans and activities?
To continually improve, ECR would be very grateful for feedback on this and every module, all which can be captured via a quick online survey at the end of the session.