Hosted in a warm Milan, with the support of Crime Tech, the University of Catalica and Laboratorio Sicurezza, over 50 delegates participated in the September team meeting. On the first day, the Group visited stores such as Zara, Decathlon and the Coop, and then shared their observations, good and less good, on how these stores were amplifying risk, keeping inventory records accurate and managing the emerging risks associated with the new ways of shopping: mobile POS, self scan, click and collect, etc. The day ended with a network dinner.
The second day started with two presentations on predicting risk and shrink. This was followed by a discussion on how loss prevention teams communicate needs to change to adapt to a changing store context, with fewer, younger associates as 'clients'.
The focus then turned to Crime Tech who presented a new risk assesment tool to help retail organisations assess their possible vulnerabilities to organised crime. Procter and Gamble turned the attention of the meeting to shelf out of stocks, and described how they are approaching this problem and the opportunities, challenges and problems of collaboration. The day ended with insights from the University of Portsmouth on their research project on Click & Collect returns.