A very well attended working group meeting, hosted by John Lewis at their Westfield City Stratford Shopping Mall store in London, reviewed new research findings on self-checkout, met with new start-ups in the finale of the 2018 Retail Loss Challenge, debated case study retailer presentations, conducted store reviews and enjoyed an informal network evening. See agenda.
The first day kicked off with an introduction on the ECR group from the Chair, John Fonteijn, this was followed by an introduction to the John Lewis profit protection team and strategy. Groups then broke off into smaller groups to undertake store visits hosted by John Lewis and Waitrose, with the stores looking at current loss prevention challenges.
After a review of the store visits, the group participated in an exciting speed dating event, meeting up to 20 new start ups with new ideas on loss prevention. This was part one of the Retail Loss Challenge. In the evening the group, along with the start-ups, enjoyed an informal evening at the Crate Brewery with beer and pizza.
The second day kicked off with the preliminary results from the self-scan research study lead by Professor Beck and commissioned by this group. There was then a quick update on the challenges of returns before the group turned their attention to the finale of the exciting Retail Loss Challenge event, where the short-listed start-ups pitched to five retailers, hoping to win with one of them, or all of them, the chance to trial their innovation in store.
The next working group meeting on October 24th / 25th will be in Belgium with Delhaize the host, this meeting is free to attend for any retailer, product manufacturers or academic. Please register early by clicking here