The next team meeting will be hosted by Delhaize, at their offices in Brussels. Over the one and a half days, the working group will visit stores and participate in six working sessions, which are as follows:
Session 1: Store Reviews
With a focus on learning, structured store visits have been organised where the delegates, in small groups, they will meet Delhaize leaders in the store to hear from them how they are tackling specific industry shrink challenges such as self-checkouts, inventory level optimization, high theft category losses, etc. Each group will then be expected to share back what inspired them on their store visit, what they could reapply in their own operations, and critically important for the Delhaize hosts, to share back new ideas they could consider to help address each of their key shrink challenges.
Session 2: Buy Online, Collect and Return to Store
The academic team will provide the group with a presentation on their findings and their final draft paper for review. Included in the report will be the key findings from the retailer case studies, the challenges, costs and complexities of managing returns of online sales at the store, the implications for management, including the sharing of the true cost of a return financial model, the case for the application of lean / just in time thinking to reduce the number of touch points and vulnerability in the returns process, and finally, they will make the case for a more holistic approach to managing returns, multi-functionally, with linkages to all parts of the organisation, including those accountable for loss prevention and the corporate policy on sustainability / circular economy.
Session 3: Inventory Record Accuracy
In a new update, the academics will share the latest evidence and findings as to the sales lift that can be expected if inventories can be more accurate, drawing on insights and variation by category, by the rate of sale and volume.
Session 4: State of Retail Crime and Shrinkage in Europe - Preliminary Results
Crime&tech – Università Cattolica of Milan is carrying out a study on the state of security and losses in 11 European countries with the support of Checkpoint Systems. It adopts an innovative methodology that combines survey-data and micro-data at store level shared by retail companies. The study explores the distribution of crime and losses across different areas and business sectors and the main contextual factors that may facilitate retail crime. It also analyses the effectiveness of existing security solutions and the emerging technologies. The preliminary findings will be briefly discussed as well as future implications for the retail industry.
Session 5: Big Data and Data Analytics in Loss Prevention
For over a decade, evangelists of big data and data analytics have hailed this revolution as the future enablers to breakthroughs in retail loss management but what is the reality? In this interactive session, four retailers will share a five-minute overview of their loss prevention teams thinking on how they are leveraging big data, data analytics, machine learning, AI, insert next cliché on data, etc to deliver step changes in their loss prevention teams thinking and actions on retail loss management. After the four presentations, the groups on round tables will share what they saw as the similarities and differences Vs their own thinking and actions, what inspired them and what feedback they would give to each speaker on ideas they could consider for reapplication.
Session 6: Frictionless Shopping – the Next Frontier
What Amazon Go started, others are now follow including with Albert Heijn Tap & Go, Sainsbury’s Scan and Go and the similar proposition Carrefour are executing in China. In this session, Professor Adrian Beck will recap the critical findings from the self-checkout research. The group will then hear from the Front-End Director at Delhaize, to learn more about their vision for the front end, and the challenges and opportunities for retail loss ahead. The group will close with an open discussion on how the loss prevention teams can continue to be engaged, and a valued partner to the business as the frictionless journey evolves.
Finally, and most importantly, at this meeting, the working group will reflect on possible future research projects and select their priority research projects for 2019.
To view the draft agenda click here
To register, please click here.