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Barcelona, February 2017

Barcelona, February 2017

Desigual and their excellent headquarters in Barcelona generously hosted the ECR Group on Feb 8th and 9th 2017. The agenda included a visit to the Desigual Distribution centre, followed by store visits and then a network dinner. The second day started with a lively discussion on the IOT from Oliver Wyman, followed by a case study and then a round table discussion on the use of Video: how do retailers build a business case to transform a disconnected CCTV analogue system to an enterprise IP Video network? What are the value drivers? How do you measure staff safety? In a later session, ECR Italy shared their out of stock study, bringing a fresh dimension to OOS studies by putting a measure on 'customer frustration'. Final sessions provided updates on ECR research projects including inventory accuracy. risk amplification and total retail loss.