Learn more about shrinkage! Click on the links below to download these free articles.

  • /libraries/New: Total Retail Loss

    In this new groundbreaking research, made possible with the support Retail Industry Leaders Association (RILA), a new, more holistic view of what is meant by retail loss is presented. Brushing away the ambiguity of traditional thinking on loss, and looking beyond just the physical loss of products, the research suggests that organisations should investigate a more enterprise wide view of the problem, seeking to find all those sources of loss that can dent a retailers profitability. Further, the research illustrates the link between different sources of loss, and how a more comprehensive view reveals the trade off between different forms of loss, for example lost sales through out of stocks, and lost food due to the product going past its expriation date. The implications for organisations if the findings are adopted could be profound: new teams with a broader scope could be established, classes of loss previously seen as just part of the cost of doing business could be bought under the control of management, and finally, clarity could finally be given to what is meant by loss can be delivered, making future benchmarking research more valuable. . 

  • /libraries/Employee Engagement and Retail Loss

    In this study, staff satisfaction surveys from over 200,000 store associates, working in 1,500 stores for 3 retailers, were analysed. The major findings were that in the 25% of stores with the least engaged store associates, shrink and out of stocks were found to be twice as high as the average of the other three quartliles, with waste three times as high. If retailers could simply increase the staff engagement in the bottom quartile, to the average, the industry could generate billions in extra sales and higher profits.

  • /libraries/Amplifying Risk in Retail Stores

    What do we know about what makes thieves think twice before they steal? In this ground breaking studies, the evidence from the published studies on EAS, CCTV, Security Guards, Staffing etc are all reviewed and the key learnings highlighted. This should be a "must read" for every loss prevention professional.

  • /libraries/Where next for EAS?

    A short article that talks to the current and future state of EAS as a solution to shop theft.

  • /libraries/Low Shrink Retailers Report

    In this breakthrough study, Professor Adrian Beck visited the top 5 retailers with the reputation for the lowest shrink results to understand what it was that made them so successful at delivering their shrink results. From this research emerged the basis of the loss prevention pyramid and the benchmarking tool.

  • 15 Best Practices Help Retailers Sell More and Lose Less

    To read more about the 15 best practices that have emerged from the past 15 years of work, click on the link below.

  • /libraries/Albert Heijn and P&G Battery Project

    This presentation summarises the details and results of a project aimed at increasing battery sales.

  • My Store My Shrinkage

    A fantastic presentation from Myer in Australia detailing their shrinkage journey.

  • /libraries/Mobile point-of-sale and loss prevention: an assessment of risk

    This research report (from The University of Arkansas and RILA) assessed the risk associated with mobile point-of-sale. In order to fully understand the risks, it was necessary to have a comprehensive and detailed understanding of the eco-system of technological capabilities, retail store attributes, and customer attitudes and beliefs. It was also necessary to understand precisely how the mobile innovation disrupts the transaction processes around which loss prevention is currently designed. The report then assesses risk from five separate perspectives: technology, employee, retailer/store, product, and customer.

  • /libraries/Staff Dishonesty in the Retail Sector: Understanding the Opportunities

    The purpose of this project was to develop greater understanding of the ways in which dishonest members of staff exploited retail processes and procedures to steal cash and goods from their employers. It is based upon data collected from direct interviews with offenders together with interviews with loss prevention staff responsible for deterring and detecting such behaviour.

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